logo

Privacy Policy

We, PRC STREAMLINE TAXIS (“we”, “our” or “us”) with our registered office address at 13 The Triangle, Bournemouth, BH2 5RY are fully committed to respecting your privacy and to protecting any information you provide to us. We treat both privacy and security as a priority and make every effort to ensure that all the information provided by you is protected. This Data Protection Notice (the "Notice") exists to respect and protect the privacy of all users of the services provided by us (the "Services") and is intended to inform you about the way that we treat your personal data.

1. Scope of Notice

This Notice applies in relation to the provision of the Services and in particular to your use of, or engagement with, any or all of the following (as applicable):

  • the PRC STREAMLINE TAXIS software application (the “App”);
  • the PRC STREAMLINE TAXIS website (the "Website"); and
  • any other communications (whether over telephone, email, SMS message or otherwise) between you and PRC STREAMLINE TAXIS in connection with the provision of the Services.

This Notice sets out the basis on which any personal data we collect from you or that you provide to us, in connection with your use of the Services ("Personal Data"), will be processed by us or our third-party service providers.

For the purpose of the EU General Data Protection Regulation (the "GDPR"), the controller of your Personal Data is PRC STREAMLINE TAXIS. Our Data Protection Officer is contactable at feedback@prcstreamline.co.uk.

2. Your Personal Data Collected and Processed

Important: The below list of Personal Data, while intended to be as complete and accurate as reasonably possible, is not exhaustive and may be updated from time to time.

We may collect and process some or all of the following Personal Data about you (as applicable):

  1. Information You Provide: You provide us with information when you engage with us to use the Services, create an account with us, download or install the App, and when you report a problem or correspond with us. This may include your name, address, email, phone number, age, date of birth, username, password, financial information, and gender.
    Data sources: App, Website, other communications.
  2. Device Information: Technical information including device type, unique ID, network information, operating system, time zone, and locale.
    Data sources: App, Website.
  3. Log Information: Details of your use of the Services including logs and communications data.
    Data sources: App, Website.
  4. Location Information: We may collect details of your location to determine your current position.
    Data sources: App, Website.
  5. Information We Receive From Other Sources: We may receive information from third parties about you, including name, email, address, and location.
    Data sources: Other communications.
  6. Transaction Information: We may collect transaction details including the type of service requested, order details, payment amount, distance travelled, and method of payment.
    Data sources: App, Website, other communications.
  7. Usage Information: We collect information about how you interact with the Services, such as access times, pages viewed, crashes, browser type, and referring sites.
    Data sources: App, Website, other communications.

3. How and Why We Process Your Personal Data

(a) Legal Basis: Necessary for the Performance of a Contract

We process your Personal Data to enter into and perform our contract with you. This includes:

  1. Creating and maintaining your account and profile.
  2. Helping you efficiently access your information.
  3. Facilitating communication between you and drivers.
  4. Processing or facilitating payments.
  5. Tracking journeys and improving service features.

(b) Legal Basis: To Comply With a Legal Obligation

We may process your data to:

  1. Comply with UK and EU laws.
  2. Respond to government or regulatory requests.
  3. Comply with all taxi transport regulations.

(c) Legal Basis: Legitimate Interests

We process your data where it is in our legitimate interest, including to:

  1. Facilitate the Services using third-party software.
  2. Monitor metrics such as traffic and usage.
  3. Ensure system security and maintenance.

4. Disclosure of Your Information to Third Parties

  1. Service Providers: We share information with software and service providers to enable the Services.
  2. Advertisers: We provide anonymous aggregate information to help advertisers reach suitable audiences.
  3. Group Companies: We may disclose data to other members of our corporate group.
  4. Law Enforcement: We may disclose data to comply with legal obligations.
  5. Buyers/Sellers: If PRC STREAMLINE TAXIS is acquired, customer data may transfer with the business.

5. Links to Third Party Websites

The App or Website may contain links to third party sites. These sites have their own data protection notices, and we accept no responsibility for their policies or actions.

6. Storing and Transfers of Your Personal Data

We may transfer your data outside the EEA under appropriate safeguards such as Standard Contractual Clauses. All data is stored securely. You are responsible for keeping your password confidential.

7. How Long We Keep Your Personal Data

We retain your data for as long as you use our Services and for 7 years after you delete your account, unless required longer for legal or regulatory reasons.

8. Your Rights & How to Exercise Them

You have a number of rights in relation to your Personal Data. In particular, these rights include:

  1. Right to be Informed – You have the right to know how your data is used.
  2. Right of Access – You can request a copy of your data or view it via your account.
  3. Right to Rectification – You can ask for incorrect data to be corrected.
  4. Right to Erasure – You can ask us to delete your data in specific circumstances:
    1. It is no longer necessary for the contract.
    2. You withdraw consent and no other basis applies.
    3. You object and we have no overriding reason to retain it.
    4. It was unlawfully processed.
    5. Deletion is required by law.
  5. Right to Restriction of Processing – You may request limited processing in cases such as data inaccuracy or ongoing disputes.
  6. Right to Data Portability – You can request your data in a machine-readable format or transfer it to another controller.
  7. Right to Object – You can object to processing based on legitimate interests.
  8. Right to Object to Automated Decision-Making – You may request a review by a person rather than automated decision-making.

To exercise your rights, email feedback@prcstreamline.co.uk.

You can also complain to the Information Commissioner’s Office (ico.org.uk) or the Data Protection Commission (dataprotection.ie).

9. Age Restriction

Individuals under 18 must not use the Services. If we learn we’ve collected data from anyone under 18, we will delete it immediately. Contact us at feedback@prcstreamline.co.uk if you believe this has occurred.

10. Changes to this Notice & Questions

Any changes will be notified via email or App pop-up. Updated versions will be posted on the Website.

Questions or requests should be sent to our Data Protection Officer at feedback@prcstreamline.co.uk.